FAQ

What is the turnaround time for paddles for US based orders? 

Custom Wood Paddles:

• 12+ plus weeks, we will notify you if it is longer. This is just a guesstimate of time to process your order. All wood paddles are made to order. Depending on current orders, this turnaround time can/may change +/-. So, if you are willing to wait for a quality handmade outrigger paddle, then please place an order, and we thank you for your patience.
• When your order is complete, we will email you with shipping and tracking number info.

Hybrid Paddles

• 1 week in most cases; we will notify you if it is longer

Big Island, Hawaii Paddle Orders - New Race Rules

If you live on Big Island, please know that the specifications for race paddles have changed. Please check your race association for the new specifications on race paddles. 

If you want to place an order and be specific to the new rules, please indicate "All Clear" in the comment section upon checkout. This way we will know to make your custom handmade outrigger paddle without the black carbon fiber.  You can also email us if you have any questions: kaikoopaddles@gmail.com

Do you offer discounts on team sets?
We offer a 10% discount on orders of 6 or more Paddles.

What are your shipping costs?
Shipping costs are located on our Shipping Information page - the link is in our footer.

Are Kai Ko'o Paddles available in stores?
The most direct way to get your custom paddle is to order online. However, we are available in some shops in Hawai'i, and via distributors in Australia.

Please see the 'Contact us' page for more details on where to find us in your area. If you're still unsure, please email Steve at kaikoopaddles@gmail.com.